China Travel Emergency & Response Guide

China has well-established public safety, medical, and transportation systems. Should you encounter emergencies such as sudden illness, traffic accidents, lost documents, or natural disasters while traveling, please remain calm and follow the guidelines below.

Visitors are advised to save the following numbers on their mobile phones upon arrival in China.

You might encounter the following situations:

1. What should you do if you cannot find your tour guide?

   Typically, our tour guide will inform you of the meeting point for the day of departure either the day before or via the travel notice; the guide will arrive at the designated location 30 minutes prior to the scheduled time. If you are unable to locate your guide, please contact us immediately, and our office will promptly resolve the issue for you.

2. What should I do if I get lost?

   To avoid getting lost in China, be sure to carry contact details for our office staff, tour guides, and hotels with you. We provide bilingual travel information, so even if you do get lost, you can use the Chinese version to ask locals for directions. Additionally, you can quickly get answers to your questions by simply calling our professional customer service team. We also recommend using Google Translate to communicate with passersby.

   The most important rule:

   Do not keep moving around.

   If you are in a scenic area, shopping mall, train station, or airport:

   Try to stay where you are or head to a clearly marked information desk.

   Then:

   Contact your tour guide.

   Contact the travel agency.

   Enable location services on your phone.

   Take a screenshot of your current location and send it to the staff.

   If you cannot contact the travel agency and there is a safety risk, you can call:110.

3. Who should I turn to for help if I lose my passport?

   Please seek assistance from your tour guide and immediately report the loss to the nearest Public Security Bureau (PSB) branch, where you will be issued a certificate of loss. You must visit your country's local embassy or consulate in person to apply for a new passport; this typically involves completing an application form for a lost passport. Once you have the new passport, you must visit the Public Security Bureau to obtain a new visa in order to continue your stay or depart the country. Please note that these offices are generally closed on Saturdays, Sundays, and Chinese statutory holidays.

4. What should I do if I lose my luggage at the airport?

   First, please report your lost luggage to the relevant airport department. Staff will assist you in filling out a loss report and provide you with a photograph of your luggage to aid in identification. They will also use a computerized tracking system to help locate your bags.

5. What should I do if I lose my wallet containing cash and credit cards?

   If you lose valuables such as cash or bank cards, or fall victim to theft or robbery, do not hesitate to report the incident to the police immediately (dial the toll-free number 110). Public security bureaus across Chinese cities have dedicated divisions to handle such matters and will address your loss efficiently. If you are at a hotel, please seek assistance from the hotel staff and contact the police. Although China is relatively safe for tourists, you should still take basic precautions to safeguard your personal belongings.