Airportprime – Booking, Payment & Cancellation Policy
1. Booking Process
Step 1: Discuss Your Travel Needs
Our travel consultant will communicate with you to understand your travel preferences, including the number of travelers, travel dates, destinations, budget, and any specific requirements.
Step 2: Itinerary Planning
Based on your needs, our professional travel consultant will provide recommendations for destinations in China and create a customized itinerary and travel plan for you.
Step 3: Confirm the Itinerary & Price
We will communicate with you and make adjustments to the itinerary as needed. Once you have confirmed the final itinerary, services, and total price, we will proceed with the booking.
Step 4: Pay the Deposit
After confirming your booking, you will be required to pay the agreed deposit. Once the deposit is received, we will officially confirm the relevant travel services and reservations.
Step 5: Pay the Remaining Balance
The remaining balance is generally required 7 days before your arrival in China. Depending on the itinerary, flights, hotels, and supplier policies, some bookings may allow the remaining balance to be paid after your arrival in China. The specific payment arrangement will be confirmed with your Friendy Holidays travel consultant.
2. Payment Methods
Airportprime supports a range of convenient payment methods, including:
Bank transfer to our company account（SICHUAN AIRPOT INTERNATIONAL TRAVEL SERVICE CO.LTD）
Alipay
Visa and other major credit/debit cards
Once your itinerary and final price have been confirmed, please contact your Friendy Holidays travel consultant to obtain the relevant payment details or payment QR code.
Important: Please verify the payment information and order amount with your travel consultant before making any payment. Please only make payments using the official payment details provided by Friendy Holidays.
3. Cancellation & Refund Policy
Airportprime allows customers to cancel their tour booking at least 7 days before arrival in China. If the cancellation meets the applicable conditions, no cancellation fee will be charged and the deposit paid will be refunded.
However, because certain travel services need to be booked or prepaid with third-party suppliers in advance, the deposit may not be fully refundable in the following circumstances:
1. Bookings Including Flights
If your itinerary includes flights, any refund will be subject to the airline's applicable cancellation, refund, and change policies. The actual refundable amount will be determined by the airline's final decision.
2. Major Chinese Public Holidays
For bookings involving major Chinese public holidays, such as Chinese National Day (Golden Week) and Labour Day (May Day), hotels, transportation, attractions, and other travel services may have special booking and cancellation policies due to high demand. As a result, the deposit may not be fully refundable.
The final refund amount and applicable cancellation terms will be determined based on the services included in your booking, the relevant supplier policies, and the time of cancellation.
If you have any questions regarding your itinerary, payment, cancellation, or refund policy, please contact your Friendy Holidays travel consultant before confirming your booking. We will explain the relevant charges and cancellation conditions before your booking is finalized.
Friendy Holidays
Making Your China Journey Easier, Smoother & More Enjoyable.